Service Excellence
eaga’s business philosophy is based on the concept of Service Excellence. A dedicated Service Excellence team reporting to eaga’s Chief Executive is tasked with the continuous improvement of eaga’s internal and external customer focus.
This philosophy has led to several key changes in eaga’s culture, such as the adoption of eaga’s Group Values, eaga’s 10 Golden Rules of Service Excellence, eaga’s Reward and Recognition programme and eaga’s Group Corporate Standards. All of these initiatives are designed to support the principle of Service Excellence – ensuring that success is delivered as a result of investing in our people and enabling them to realise their potential.
In 2005, we acquired the business that started this revolution – The Service Excellence Experience. This enterprise offers customers the chance to meet the very best businesses in the United States and the UK and learn from their success, with the goal to inspire a service revolution in the UK. The Service Excellence Experience has been an integral part of eaga’s push towards driving excellence throughout the business, gaining an edge over competitors and establishing a platform for sustained future growth.
At eaga we value our people. One of the ways we should show them this is through Special Thanks and Recognition. Our 'Stars' scheme means that we can identify those employees who have gone Above and Beyond for a customer.
If you know an eaga employee who has gone the extra mile for you then please nominate them as an eaga star.
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